FAQ
Navigate through your queries and concerns with our comprehensive FAQs for a seamless yacht charter experience!
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Serene Yachts
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To reserve your preferred boat rental, click the Book Now button and provide the
necessary
information. We can arrange to have the yacht reserved if you would rather call
us.
We constantly have promotions accessible for several important occasions,
including Christmas or the
fasting month of Ramadan. To be informed about all of our current special deals,
it is recommended
to visit our website. On request, we can also provide birthday or engagement
offers.
Cash payments or credit card payments made online are also accepted.
To guarantee that you have the best choice of boats available, we advise making
reservations as far
in advance as you can. The availability of each of our yachts varies.
Nevertheless, we accept
last-minute reservations and will always do our utmost to accommodate customers.
Every single member of our team has received extensive training on all safety
protocols. We also
give out safety jackets and other essential gear.
There are numerous entertainment options available on our ships. Everything from
world-class sound
systems for TV screens for a special live event, entertainers, and water sport
toys can be arranged
upon our guests’ request. It is not necessary to request speaker systems or TVs
individually; they
come standard with every charter.
Once your reservation is confirmed and full payment is received, guests will
receive an email with
contact information and the location.
However, due to concerns about animal welfare and possible harm to the boats, we
are unable to
accept pets on board.
At Serene Yachts, confidentiality is our first priority. Our goal with each
charter is to guarantee
total privacy. Our seasoned crew is equipped with the necessary skills to ensure
a relaxing journey.
They’ll take care of all of your needs and demands and are constantly available.
For the duration of
the trip, if necessary, they will provide you with total seclusion.
On our vessels, smoking is permitted. Smoking inside the boats is, however,
strictly forbidden. Our
staff will supply you with ashtrays and point you to the spots that are
specifically allocated for
smoking.
You can bring any food and drinks you like, or you can use our catering service,
where we can
provide a BBQ upon request. Please notify us ahead of time so that we can make
the necessary
arrangements before you arrive.
It is advised to arrive 10 minutes or more ahead of time. Arriving early will
help you make sure you
depart on time, especially if there is a lengthy setup or particular
requirements.
A valid passport or Emirates ID should be carried by every visitor.
Our knowledgeable captain will decide whether it is “safe to sail” in the
weather, and if so,
customers can reschedule the trip for no additional charge. Depending on
availability